Responsible Gaming at di77

Our Commitment to Player Safety

di77 was built with one principle at its core: gambling is entertainment, and entertainment should always remain enjoyable. We understand that for a small number of players, gambling can shift from a leisure activity into something more difficult to manage. That is why responsible gaming is not an afterthought at di77 — it is embedded into the design of the Platform itself.

Every player on di77 has access to a comprehensive set of responsible gaming tools through their account settings. These tools are free, always available, and take effect immediately when used to reduce activity. di77's support team is trained to handle responsible gaming requests with sensitivity and discretion, 24 hours a day, 7 days a week.

Your Responsible Gaming Toolkit

di77 gives every player six powerful tools to manage their own gaming activity. All tools are available directly from your account settings panel and require no waiting period to activate when used to reduce or restrict play.

Deposit Limits in Detail

Deposit limits are the single most effective tool for keeping your gambling spending within your personal budget. di77 allows you to set a maximum amount you can deposit within any given daily, weekly, or monthly period. Once a limit is in place, di77 will automatically decline any deposit attempt that would exceed it — regardless of payment method.

• Daily limits reset at midnight Bangladesh Standard Time (BST, UTC+6). Weekly limits reset every Monday at midnight BST. Monthly limits reset on the first day of each calendar month.
• Decreasing a limit takes effect immediately. If you set a daily limit of ৳5,000 and have already deposited ৳3,000 today, the new lower limit applies to the remaining ৳2,000 of today's allowance.
• Increasing a limit requires a mandatory 24-hour waiting period before it becomes active. This cooling period prevents impulsive decisions made in the heat of a losing streak.
• You can set limits via your account settings page. If you need assistance setting a limit, contact di77 support and the team will configure it for you immediately.

Session Time Controls

Time can feel very different when you are engaged in gaming. Session time limits give you a hard stop at your chosen interval — whether that is 30 minutes, 1 hour, or 3 hours. When your session limit is reached, di77 will display a clear on-screen alert showing how long you have been playing and what your net result is for the session. You will then be asked whether you want to continue or end your session.

Session limits are configured in your account settings and can be adjusted at any time. Like deposit limits, reductions apply immediately. If you find yourself repeatedly choosing to extend your session when the limit alert appears, this may be a sign that a stronger restriction — such as a cooling-off period — would be more appropriate.

Cooling-Off Periods and Self-Exclusion

When you need a firmer break from gambling, di77 offers two stronger options: a temporary cooling-off period and a permanent self-exclusion. Both options are available by contacting di77 support or — for cooling-off — directly from your account settings.

• Cooling-off: available for any period from 24 hours to 6 months. During the cooling-off period, your account is fully suspended — you cannot log in, deposit, withdraw, or place bets. The period cannot be shortened once activated. It expires automatically at the end of the chosen period.
• Self-exclusion: a permanent ban from di77. Once a self-exclusion is applied, it cannot be reversed under any circumstances. Your remaining verified account balance will be returned to your registered payment method after identity verification is complete.
• After self-exclusion: if you attempt to open a new di77 account while a self-exclusion is active, the new account will be closed immediately upon discovery and any funds deposited to it will be returned. Please do not attempt to circumvent self-exclusion.

Age Restriction Policy 21+

di77 is strictly an adults-only platform. You must be 21 years of age or older to register an account, make a deposit, or place any bet on di77. This is a firm requirement, not a guideline. di77 conducts identity verification checks on all accounts and may request proof of age at any stage of your account lifecycle — including at registration, before processing a withdrawal, or where there is any reason to suspect that an account is operated by someone under 21.

If di77 discovers that an account has been registered or used by a person under 21, the account will be immediately suspended, all winnings will be forfeited, and any deposited funds (excluding winnings) will be returned to the payment source. di77 takes underage gambling extremely seriously and will report confirmed cases to relevant authorities where appropriate.

Warning Signs of Problem Gambling

Problem gambling often develops gradually, and many players do not recognise the signs in themselves until the impact on their daily life becomes significant. The following warning signs may indicate that your relationship with gambling is becoming harmful.

1. You spend more money on gambling than you originally planned or can comfortably afford — including borrowing money, using savings, or selling belongings to fund gambling.
2. You feel restless, irritable, or anxious when you are not gambling, or you use gambling as a way to escape stress, loneliness, anxiety, or other negative emotions.
3. You find yourself "chasing losses" — placing larger or more frequent bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
4. You hide your gambling activity from family members, friends, or colleagues — for example by clearing your betting history, using separate devices, or lying about how much time or money you spend gambling.
5. Gambling is interfering with your work, studies, family responsibilities, or important relationships — you are missing commitments, performing poorly, or neglecting people who depend on you because of gambling.
6. You have tried to stop or reduce your gambling before but found you were unable to — or you successfully stopped for a period but returned to gambling with the same or higher intensity.

If you recognise any of these signs in yourself, please reach out to di77 support immediately. Our team can help you apply the right account restriction and, where needed, point you towards external support resources. There is no shame in asking for help — it is the most important step you can take.

Tips for Healthy, Enjoyable Play

The majority of di77 players enjoy gambling as a form of entertainment without it ever becoming a problem. The following practical habits help keep gambling fun and firmly within your control.

• Set a strict entertainment budget before you start: decide the maximum amount you can afford to lose in a session and treat it exactly as you would a cinema ticket or a meal out — money spent on enjoyment, not an investment.
• Never gamble when you are emotionally compromised: avoid playing when you are angry, upset, stressed, tired, or under the influence of alcohol. Emotional states impair judgment and lead to impulsive decisions you would not otherwise make.
• Use di77's responsible gaming tools proactively: do not wait until you feel you have a problem to use deposit limits or session timers. Set them now, when your decision-making is clear, so they protect you automatically when it matters most.
• Balance gambling with other activities: di77 should be one of several leisure activities in your week — not the primary one. Maintain friendships, hobbies, exercise, and family time alongside your di77 sessions.
• Accept that losses are part of the game: the house edge exists on all casino games. Winning streaks are temporary. If you only feel satisfied when winning and distressed when losing, gambling may not be the right entertainment choice for you.
• Take regular breaks: stand up, drink water, and step away from the screen every 30 to 60 minutes. Prolonged, unbroken gaming sessions without breaks significantly increase the risk of impulsive over-betting.

Protecting Others in Your Household

If you share a phone, tablet, or computer with others — particularly family members who are under 21 or who you know have previously experienced gambling difficulties — please take steps to restrict their access to di77 and other gambling platforms. Most mobile devices offer parental control or screen time management features that can block access to specific apps or websites.

di77 strongly encourages open conversations about gambling within families. If you are concerned about a family member's gambling behaviour, approach the topic with care and compassion rather than judgement. Encouraging them to contact di77 support to request account restrictions, or to seek external counselling support, is often more effective than direct confrontation.

Need Help? Reach Out to di77 Support

If you feel gambling is becoming a problem for you — or if you are simply unsure and want to talk it through — please do not hesitate to contact di77. Our responsible gaming team is available 24 hours a day, 7 days a week, and treats every inquiry with complete confidentiality and zero judgment.